Federal Deposit Insurance Corporation - FDIC-Insured - Backed by the full faith and credit of the U.S. Government

General:
Is my account FDIC-insured, and up to what amount?

Yes, your deposits are insured up to $250,000 per depositor, per FDIC institution. *visit the FDIC Insurance Page to see if you can increase your coverage amount.

Does Always.bank support Zelle or other peer-to-peer transfers?

Always.bank Debit Card holders can use our iPay to easily send money to friends and family.

Will I receive a monthly statement?

Yes, a monthly eStatement will be posted to your account. We will send you an email advising you that a new statement is available.

Can I opt-out of eStatements

As an online bank, we communicate exclusively online, allowing us to reduce costs and offer highly competitive APYs.

How do I find an ATM near me?

(Drop in links to the MoneyPass and Allpoint ATM finders). Locate free ATMs nearby.

Business Banking Accounts:
How is interest calculated on Always.bank accounts?

Interest is compounded daily and credited to your account monthly.

What is the interest rate on Always.bank business checking accounts?

The interest is x.xx%, with an Annual Percentage Yield of x.xx%.

Does Always.bank offer multiple business checking account tiers?

Always.bank offers Small Business Checking and Commercial Analysis Checking.

What is the interest rate on Business Savings Accounts?

The interest is x.xx%, with an Annual Percentage Yield of x.xx%.

Are there any fees for outgoing/incoming wire transfers, ACH, or ATM withdrawals?

You won’t pay fees for most transactions, just a $20 fee for outgoing wire transfers.

Does Always.bank charge fees for bill pay or check writing?

Writing checks and using standard Bill Pay with Always.bank is free. If you need to rush a payment, expedited Bill Pay comes with a fee between $6.95 and $34.95.

Can I deposit cash into my Always.bank account? If so, how?
  • You can deposit cash at select Allpoint® and MoneyPass® ATMs.
  • Click <here> to find a location near you that accepts cash deposits.
Can I deposit a check with mobile deposit?

You can deposit cash at select Allpoint® and MoneyPass® ATM locations. Click <here> to find an ATM that accepts cash deposits.

How quickly can I access funds after I deposit a check?

Always.bank complies with Regulation CC, which sets the allowable hold times on certain deposits. You can view our Funds Availability schedule in the <insert deposit agreement link>.

How can I reorder checks?

You can order checks <here> <https://link.edgepilot.com/s/3099006c/qvL8nkDxiEmvXS9H-JZ7kA?u=https://www.deluxe.com/shopdeluxe/home>.

Does Always.bank place holds on check deposits?

Always.bank is required to comply with Regulation CC that governs the allowable hold times on certain types of deposits. Our Funds Availability schedule can be seen in our <insert deposit agreement link>

What are the transaction limits for debit card transactions?
  • Current Limits:
    ATM Withdrawals: $504
    Point-of-Sale and Online Purchases: $1,500

If you need to temporarily adjust your purchase limits, please give us a call.

Does Always.bank offer international wires?

Yes, we do allow international wire transfers.

Does Always.bank have a partner ATM network?

ATM withdrawals at over 70,000 ATMs through the Allpoint® and MoneyPass® networks.

Personal Checking Accounts:
Is the Always.bank Free Checking Account available to everyone.

No, at this time the Always.bank Free Checking Account is only available to existing small business customers

What is the interest rate on Always.bank Checking Accounts?

The interest is x.xx%, with an Annual Percentage Yield of x.xx%.

What is the minimum amount to open a Checking account?

There is no minimum deposit to open an Always.bank Savings Account.

What are the minimum balance requirements and fees?

There is no minimum balance requirement for the Always.bank Savings Account.

Is my Personal Checking Account FDIC insured?

Funds in Always.bank deposit accounts are FDIC-insured to the maximum allowed by law. For more information visit the FDIC’s Understanding Deposit Insurance page https://www.fdic.gov/resources/deposit-insurance/understanding-deposit-insurance.

How can I make deposits to my Checking account?

○ Your deposit options are:
* Deposit a check with Always.bank’s Mobile Check Deposit.
* Complete and online transfer from an eligible Always.bank Account.
* Complete an online transfer from a verified external account owned by you.
* Set up Direct Deposit.
*Make a cash deposit select AllPoint® and MoneyPass® ATM. Click to find an ATM that accepts cash deposits.
* Mail a check made payable to you with your account number on the memo line to to: Always.bank PO Box 2127 Mobile, AL 36652

How can I withdraw money from my Checking account?

○ Your withdrawal options are:
* ATM withdrawals at over 70,000 ATMs through the Allpoint® and MoneyPass® networks. Click to locate an ATM near you.
* Online transfer to another Always.bank account.
* Online transfer to a verified external account.
* Wire transfer ($20 fee applies).
* Write a check.

What ATMs can I use to make cash withdrawals?

You can make surcharge-free withdrawals at over 70,000 Allpoint® and MoneyPass® locations nationwide. Plus, you can use your debit card to withdraw cash at any ATM that accepts MasterCard Debit and Pulse.

How can I deposit cash into my Personal Checking Account?

You can deposit cash at select Allpoint® and MoneyPass® ATM locations. Click <here> to find an ATM that accepts cash deposits

How can I reorder checks?

You can order checks <here> <https://link.edgepilot.com/s/7ec7a457/Mlm8Uk_0OkmWcGR64PW2fg?u=https://orderpoint.deluxe.com/personal-checks/home.htm>.

How do I initiate a Stop Payment on a check?
  • Log in to online banking
  • Select the account that the check or ACH is being drawn on
  • Go to Account Services
  • Click on Stop Payment
  • Select Single Check, Range of Checks or ACH
  • Input required data
  • Click Submit
What fees and service charges are associated with my Checking Account?

We do not charge any account-related fees. However, we do charge $20 for any outbound wire transfers, $15 for expedited delivery of a checkbook or debit card and a range of fees for various expedited Bill Payment options.

How can I access and manage my Checking Account?

You manage your account by enrolling in online banking or by downloading either the Always.bank iPhone or GooglePlay app, or by calling <insert # and hours>

Personal & Business Savings Account:
How is interest calculated on a Personal Savings Account?

Interest is compounded daily and credited to your account monthly.

When will I start earning interest on new deposits?

Interest will begin to accrue on the business day that we receive your funding deposit for new accounts and on the business day we receive all subsequent deposits

Will the Annual Percentage Yield (APY) on my Savings Account Change?

The Always.bank Savings Account is a variable rate account and therefore the Annual Percentage Yield may change at any time.

What is the minimum deposit amount to open a savings account?

There is no minimum deposit to open an Always.bank Savings Account.

What are the minimum balance requirements and fees?

There is no minimum balance requirement for the Always.bank Savings Account.

Is my Personal Savings Account FDIC insured?

Funds in Always.bank deposit accounts are FDIC-insured to the maximum allowed by law. For more information visit the FDIC’s Understanding Deposit Insurance page https://www.fdic.gov/resources/deposit-insurance/understanding-deposit-insurance.

How can I make deposits to my savings account?

○ Your deposit options are:
* Deposit a check with Always.bank’s Mobile Check Deposit
* Complete and online transfer from an eligible Always.bank Account
* Complete an online transfer from a verified external account owned by you
* Set up Direct Deposit
* Mail a check made payable to you with your account number on the memo line and mail it to: Always.bank PO Box 2127 Mobile, AL 36652

How can I withdraw money from my savings account?

Your withdrawal options are:
* Online transfer to another Always.bank account.
* Online transfer to a verified external account.
* Wire transfer.

Is there a limit to the number of withdrawals I can make each month?

At this time, there is no limit to the number of withdrawals or transfers you can make from your Always.bank Savings Account.

What fees and service charges are associated with my Savings Account?

We do not charge any account-related fees. However, we do charge $20 for any outbound wire transfers.

How can I access and manage my Savings Account?

You manage your account by enrolling in online banking or by downloading either the Always.bank iPhone or GooglePlay app, or by calling <insert # and hours>

Personal

Is the Always.bank Free Checking Account available to everyone

No, at this time the Always.bank Free Checking Account is only available to existing small business customers.

What's

Both are deposit accounts, but money market accounts usually offer check writing or debit card access. The Always.bank Money Market Account offers both options.

Personal & Business Certificates of Deposit:
What CD terms do you offer?

We currently offer the following terms: 6-month, 9-month, 12-month, 15-month, 18-month, 24-month, 30-month, 36-month, 48-month and 60-month.

Will the Annual Percentage Yield (APY) on my CD Account Change?

No, high-yield certificates of deposit have a fixed interest rate for the entire term. However, the Annual Percentage Yield (APY) may change if you withdraw interest or principal during the term. Please note, early withdrawals of principal may incur penalties.

What is the minimum amount to open a certificate of deposit?

Always.bank Certificates of Deposit require a minimum deposit of $500.

How do I fund a new certificate of deposit account?

You can fund your Always.bank account by:
* Deposit a check with Always.bank’s Mobile Check Deposit.
* Complete and online transfer from an eligible Always.bank Account.
* Complete an online transfer from a verified external account owned by you.
* Wire Transfer.
* Mail a check made payable to you with your account number on the memo line to to: Always.bank PO Box 2127 Mobile, AL 36652

Can I make additional deposits to my CD account?

No, Always.bank Certificates of Deposit do not allow additional deposits during the term. However, you can make deposits and withdrawals during the 10-day grace period following your CD’s maturity.

Do I receive an actual certificate for my Always.bank CD?

No, Always.bank Certificates of Deposit are book entry time deposits, which means they do not come with a physical certificate.

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